Bashas’ grocery stores had expanded to 170 stores spanning across Arizona, California, and New Mexico – but its document management infrastructure was lagging behind. To keep up with this growth and surpass the competition, Bashas’ needed to update to commercial-grade printing technology.

Bashas’ focus on diversification and the immediate customer neighborhood base had led to infrastructure inconsistencies between the 170 locations, with a complex variety of document management equipment in operation and low visibility for cost containment.

Solution
FlexPrint began an in-depth document workflow study addressing costs, volume, end-user initiatives and contract analysis, and found that implementing a uniform system with right-fit devices would help ease Bashas’ growing pains.

• Standardize infrastructure with consolidated models, leading to less service confusion.
• Upgrade to commercial-grade printing technology to meet high document output needs.
• Integrate over 250 multi-function printers

Results
With FlexPrint, Bashas’ grocery stores were able to reduce redundancies and inefficiencies and enjoy an all-inclusive program with unlimited supplies, labor and parts. Specific results included:

• Improving printer quality and fax communication standards at all 170 locations.
• Reducing service call volume to the help desk, as well as overall IT/help desk support time.
• Reducing operating costs by 16 percent.

To learn more about how FlexPrint can help your organization build a total document management solution, request a free consultation.

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This entry was posted on Tuesday, October 6th, 2009 at 2:43 pm and is filed under Document Management. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.